At Chorley-Burdett Furniture we pride ourselves on providing the best quality furniture along with the highest level of customer service. If for some reason your order doesn’t quite match your expectations and you are not 110% satisfied with your purchase, for whatever reason, we will be happy to collect your order free of charge within 7 days of delivery and offer a full refund into your account from original payment method. All we ask is that all item(s) being returned must be in their original packaging and in the same high quality condition that they arrived in.
We guarantee to refund any item(s) in the unlikely event you're not completely happy with. When your return has been delivered our staff will check over for condition before issuing a full refund within 7 days. Refunds will be credited to your original method of payment.
Returns not accepted will be for the following reasons
*Fail to produce photos of damaged item(s) and packaging
*Past 7 days of delivery
1. RETURNS TO STORE
For your convenience, UK customers can go to your nearest CHORLEY BURDETT FURNITURE store in the UK with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. Cardholder needs to be present to accept the refund back onto their credit / debit card.
2. RETURNS BY POST
Alternatively, you can 'Request a return' by email to Sales@chorleyburdettfurniture.com. Place the order number containing the items you want to return and follow the email with the reasons for return and photos of any damage (Including packaging damage). Please select the items you wish to send back with a reason for each. Once you send an email to Sales@chorleyburdettfurniture.com the Return request will be checked over and you will be contacted within the next 3 working days.
Please note all returns must be placed within 7 days or delivery.
Chorley Burdett Furniture HQ
828 Christchurch Rd
For anymore info please call on 01202 427070 / 423363
9am - 5pm Monday to Saturday
11am - 4pm Sunday